Conditions of use

Retailer identification

UTENSILPAVA AFFILATURA of Pavanelli Raffaele, with registered office in Italy at Via Luigi Galvani, 16 - 25064 Gussago (BS), tax code PVNRFL65D14B157P and VAT number IT03455700173 (hereinafter "UTENSILPAVA") Tel. 030.3732902 - Fax 030.2415447.

Application of the terms and conditions

An order placed by the Customer implies they accept all the present terms and conditions.

Validity of our offers

The items displayed on the site are available until depletion of stocks.
In the event of debit or payment of an order for an item which is unavailable, UTENSILPAVA shall offer the Customer a credit note or refund within 15 days.
UTENSILPAVA shall send an email to any Customer who has placed an order for an item which is unavailable.

Presentation of products

All products for sale are described and presented as accurately as possible.
However, UTENSILPAVA cannot be held responsible for any errors or omissions which may occur in this presentation.

Price of products

Prices are in Euro without VAT.
We reserve the right to change prices if there is a change in the VAT rate. These changes may be passed on in the price of the items without previously informing the customer.
UTENSILPAVA reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered. 
Each order placed on the site and delivered in extra-EU countries may be subject to taxes and customs duties that are imposed from the country once the goods is delivered. This rights and duties related to the delivery of an article are at customers responsibility and charges. UTENSILPAVA is not obliged to verify the customs duties and taxes. So, once you pass an order on UTENSILPAVA, you are considered as the official importer and you have to respect all the laws and regulations of the country where you receive the merchandize. We want to be aware our customers that cross-border shipments are subject to a procedure of opening and inspection.


The client validates their order as noted above. This validation means you accept the present Terms and Conditions. 

Treatment of packages not delivered by our courier
These are consignments which have not been delivered to the final destination for the following reasons: Undeliverable, not claimed, refused, damaged in transit, opened, etc. 
  • Returned as “UNDELIVERABLE”:

    Consignments returned by the transporter with the following remark: Undeliverable.

    Once we have received and accepted your consignment, UTENSILPAVA will contact the customer in order to send the order if the product is still available or to offer a refund if the customer prefers.

    UTENSILPAVA reserves the right to offer a refund for the order and not to re-ship it in the event several Undeliverables have been identified.

  • Returns due to "NOT CLAIMED":

    Consignments which have not been claimed by the customer within the time limits.

    Once we have received and accepted your consignment, UTENSILPAVA will contact the customer in order to re-ship the order if the product is still available or to offer a refund if the customer prefers.

    UTENSILPAVA reserves the right to offer a refund of the order and not re-ship it if several " NOT CLAIMED" have been identified.

  • Returns due to "REFUSED":

    You have refused your consignment on delivery.

    Once we have received and accepted your consignment,a credit note will be put in your customer account in the 72 hours following receipt of your consignment. You can request the cancellation of your credit note and its refund directly in our CUSTOMER SERVICE section.


In the event a consignment is returned due to " UNDELIVERABLE ", "NOT CLAIMED ", or "REFUSED", UTENSILPAVA cannot guarantee the reservation of items ordered and may need to offer a refund for the order if the product(s) is/are unavailable.

In case of non-delivery of the order and return of the goods at our office, shipping costs and customs duties will be charged to the customer, and during the refund will be curtailed from the amount of the order.
The reimbursement then will have a reduction in respect of these shipping costs and customs duties.



For all stages, from access to the site, browsing, filling in forms, placing an order, delivering items or any other service, UTENSILPAVA only has an obligation for due care. Therefore, UTENSILPAVA cannot be held responsible for any inconvenience or damages arising from the use of the Internet and completely outside the diligence and precautions taken by UTENSILPAVA.
In particular, UTENSILPAVA cannot be held responsible for any disruption in provision of the service, or any external intrusion or presence of a computer virus. Similarly, any event which qualifies as force majeure in the legal sense by the French Court of Appeals fully exonerates UTENSILPAVA from all responsibility. Customers benefit from guarantees offered by the brands listed on the site.



All products for sale on UTENSILPAVA are covered by a legal guarantee of conformity provided by art. 128-135 of the Italian Consumer Code.
The legal warranty lasts two years from delivery of the goods and must be invoked by the consumer whithin two months of the discovery of the defect.
The consumer may assert their rights to legal warranty by referring directly to UTENSILPAVA.
In case of lack of conformity the consumer must contact UTENSILPAVA at:


In case of delay in delivery or non-delivery please contact the customer service at of by telephone on +39 030.3732902


Intellectual Property

All elements on the UTENSILPAVA site, visual or audio, including the underlying technology, are protected by copyright, brand and patent law.
They remain the exclusive property of UTENSILPAVA.
All hypertext links forwarding to UTENSILPAVA and using in particular framing, deep-linking, in-line linking or any other deep linking technology is strictly prohibited.
In all events, any link, even authorised, must be removed when requested by UTENSILPAVA 


Personal Data

UTENSILPAVA, in the interest of the service, reserves the right to collect personal data about site users, in particular using "Cookies".
UTENSILPAVA also reserves the right to use data collected on the site for commercial purposes.
In all cases, and in compliance with law, any user or customer of the site may, at any time, contest with the commercial use of this data and also has rights to access, rectify and delete their personal data.